top of page

COASTAL SHORES
FAQ

  • What happens if I need to cancel or reschedule my lesson?
    Cancellation policy A full refund up to 3 days (72 hours) before the Lesson start time. Notification must be by Phone at 778.228.5763 (Call or Text) Rescheduling Three days or (72 hours) Before the lesson start time.
  • I understand that lessons are outside; how do my child or I stay warm?
    Ensuring you have proper swim attire for the outside is key. Most heat escapes from our heads (swim caps are great at keeping the heat in) Rash Guards are another thing that can keep heat in. They are worn on top of your bathing suit. You can purchase them in the T-Shirt or a Long-Sleeved Shirt option. Our pool is nicely heated, even in 3 degrees celsius, many students had fun learning how to swim in a beautifully heated pool (think whistler pool heat and cold crisp air)
  • What temperature are the pools heated to?
    All pools are heated to a minimum of 86-90 degrees Ferinheight or 30-32.2 Celsius, as the weather gets cooler, the heat goes up.
  • What months of the year does Coastal Shores Swim School provide lessons?
    Coastal Shores Swim School is offering year-round swimming lessons! In our beautifully heated outdoor pool.
  • Can I wear goggles?
    Yes, but please use goggles meant for swimming (only covering the eyes), not snorkelling (which covers the nose too).
  • What swimming program do you follow?
    All instructors are trained in LifeSaving Society and previous Red Cross standards. If your goal is to pass a level, we can help you! Coastal Shores Swim School believes in providing coaching and instruction to improve specific skills and general swimming abilities; we cater to each individual's wants and needs and focus on improving your swimming skills safely and effectively.
  • What if I'm currently in City run swimming lessons and want to improve on specific skills to pass a level?
    If you are currently in Life Saving Society programming and are looking to improve on specific skills, please bring your report card or speak to your instructor about what you need to improve before class. We can help you!
  • What ages do you teach swimming lessons to?
    Our instructors teach all ages! Anywhere from 6 months - 90+ years. It's never too early or late to learn how to swim and practice safety close to the water.
  • What is the benefit of swimming?
    Swimming is a wonderful sport which is great for your physical and mental health. Are you recovering from an injury? Swimming provides the ideal amount of resistance and buoyancy to aid in recovery. Strength training and Cardiovascular training - swimming uses many muscle groups at one time to provide you with a full body workout every time you're in the water. When you incorporate multiple muscle groups along with controlled breathing and resistance training, it's only a matter of time before you start experiencing healthy, life-changing benefits.
  • Our Facility procedures
    All facilities where swimming lessons take place are private homes. All participant(s) and parents/guardians agree to treat homes respectfully. Each facility will have its rules and regulations, which will be provided to you after receiving your booking and payment. Please use the washroom before arriving at your lesson Lessons are outdoors; please make sure you have read our FAQ about staying warm. NO GLASS ON THE PREMISES (Tupperware, water bottles, etc...) No Food No Running No Diving No Alcohol Any young child who still wears diapers must wear a swim diaper in the pool and proper swim attire. All participant(s) must wear appropriate swim attire inside the swimming pools (no fabric not meant for pool use). Any evidence of parents/guardians/participant(s) disregarding facility rules will be asked to leave the premises immediately and will not be provided with a refund.
  • What is our Cancellation policy ?
    A full refund up to 3 days (72 hours) before the Lesson start time. Notification must be by Phone at 778.228.5763 (Call or Text) Coastal Shores Swim School Cancellation Policy Due to unforeseen circumstances, Coastal Shores Swim School may need to cancel lessons, which can include pool operation disruption, weather (lightning), or, in rare cases, instructor availability. Coastal Shores Swim School will send out an email to account holders affected to inform them. In addition, Coastal Shores Swim School will offer alternative lesson dates to the client/participants if such circumstances should arise.
  • Waiver and release of liability

​© 2022 by Kylie MacDonald. Powered and secured by Wix

bottom of page